In edge computing, data is processed by the device itself or by a local computer or server, rather than being transmitted to a data center.
Edge computing allows for efficient data processing in that large amounts of data can be processed near the source, reducing Internet bandwidth usage. This both eliminates costs and ensures that applications can be used effectively in remote locations. In addition, the ability to process data without ever putting it into a public cloud adds a useful layer of security for sensitive data.
Partners: Cisco
Have your dedicated Private Cloud, to guarantee data security and privacy
Private Cloud offers hosted IT services, provisioned over private IT infrastructure, for the dedicated use of a single organization. It provides the benefits of a Cloud infrastructure while minimizing the security concerns about Cloud thus allowing direct control over the data while tracking your computing usage. Your business unit pays only for the resources used.
What private cloud provides
Partners: Dell Technologies/Vmware
Have your dedicated Private Cloud, to guarantee data security and privacy.
Private Cloud offers hosted IT services, provisioned over private IT infrastructure, for the dedicated use of a single organization. It lies internally, behind the company’s firewall, providing the benefits of a Cloud infrastructure while minimizing the security concerns some organizations have about Cloud, and allowing for direct control over the data.
A Private Cloud provides:
With Cloud computing and chargeback tools, you can track computing usage, and business units pay only for the resources they use.
Partners: Dell Technologies/Vmware
IP telephony allows for a dramatic advance in communications systems.
It allows for the convergence of various systems into one. By taking advantage of IP telephony, the user can combine voice, data, video, and multimedia technologies into one unified system that is digitally based. Convergence creates the potential for huge cost savings and increased productivity.
IMPROVED OPERATIONS
Better business integrations, elimination of phone wiring, and large scalability.
COST REDUCTION
Large savings in organizations costs of long-distance calls by using VOIP providers for long distance.
Large savings in organizations costs of long-distance calls by using VOIP providers for long distance.
FLEXIBILITY
Software IP phones provide the flexibility of adding the softphone capability to end user devices such smartphones or laptops.
UNIFIED COMMUNICATIONS & COLLABORATION.
A functionality that uses IP telephony as a backbone.
Partners: Cisco/Microsoft.
Data is a critical asset & protecting it is of the utmost importance. While Data Protection Solutions (Backup) allow to recover damaged or lost data, they do not protect against 3rd party, such as theft or interception.
This is where Data Security comes in: the objective is to ensure your data is accessed by authorized individuals, and by these authorized individuals only.
Whether by mistake or intentionally, a 3rd party should in no way gain access to your data. With Encryption at multiple levels (disk, files, emails…) even if someone was somehow able to get the data, it will be incomprehensible.
Security Products include:
DATA CLASSIFICATION
It is an important step when looking at securing your data.
DATA LOSS PREVENTION
It is used to monitor the flow of data within your enterprise to control “who is doing what” with it, thus preventing your data from intentionally or unintentionally leaving your safe environment.
DATA SECURITY SOLUTIONS
Governance Risk & Compliance (GRC), Fast Detection & Remediation of Threats, Reduction of Internal Fraud, Theft & Data Leakage, Simplified & Centralized Operations.
Partners: Cisco/F5/Proofpoint/Fortinet/Infoblox/Juniper Networks/Microsoft/Thales/Tenable
Securing a company’s environment usually requires various solutions. They come in place at different layers of the infrastructure: gateway, datacenter, endpoint, servers…
SIEM (Security Information and Event Management) solutions consolidate the relevant information from all these disparate levels and layers, analyze and correlate these events, and provide your enterprise with a clear centralized view of your security status, prioritized by asset, criticality, impact, risk level, department, and location.
And all this information can be summarized by using advanced dashboards and reports that can be customized and even restricted to a specific user role.
This gives you a better understanding of your security status, and allows you to take action when it matters, and where it matters.
A single layer can be protected at different levels:
Partners: Fortinet/One Identity/Splunk
A set of integrated software solutions. IT Service Management (ITSM) speeds up service delivery while making the experience more satisfying for end users and IT staff, thus your company can pick up the pace of key business initiatives.
Now your ITIL-based services are easy to access and use, configuration and deployment takes minutes rather than hours, and administration and maintenance tasks are simple and fast.
WHAT YOU GAIN:
Partners: Splunk/Microsoft
The Endpoint is where the most user actions happen.
Endpoints are not necessarily the most critical asset but are usually the most vulnerable and the highest security risk in the infrastructure. Protecting the infrastructure at the endpoints with data center level security is only one layer of security. Since endpoints and users directly handle corporate information and data, protecting them and the information they hold is of the utmost importance.
LAYERS OF PROTECTION
In order to raise the level of protection and your infrastructure, these are the solution layers that can be added to protect your endpoint: Enterprise Anti-Virus/Anti-Spyware, Network Access, Host Intrusion Prevention and Data Loss Prevention.
Partners: Carbon Black/Crowdstrike/Fortinet/Kaspersky/Microsoft/Trend Micro
One of the key tools used by any professional today is their personal computer system.
Whatever you’re looking for, you can explore our range to find the ideal combination of power and price to suit your needs and budget for IT Equipment: “Desktop PCs, Notebooks, Ultrabooks, Tablets, Workstations”, all built with premium reliability, elegancy, security and manageability.
Designed from the inside out to fulfill your needs, our equipment delivers high performance and reliability with the latest innovations and industry leading technologies.
While business PCs can provide you with excellent value, desktop workstations deliver superb performance, outstanding reliability, and wide-ranging scalability.
When it comes to personal computing systems, desktop workstations are in a class of their own. Despite entry price that can rival those of desktop PCs, workstations provide a spectrum of performance, reliability, and expandability that extends well beyond the capabilities of standard business computers.
Partners: Dell Technologies
CUSTOMER EXPERIENCE Perfect your communications strategy by increasing your customer satisfaction while keeping costs to a minimum.
COMPLIANCE Minimize fraud and compliance risks by meeting regulatory requirements.
PUBLIC SAFETY Equip your company to deal with any critical emergencies in a secure and efficient manner through increased safety standards and faster reaction times.
Partners: Imagicle
Faster & better decisions based on analytics and facts. Real-time dashboards, reports, and predictive insights.
Key benefits:
Features: Self-service, advanced analytics, role-based access, drag-and-drop dashboards.
Partners: Splunk
Organizations are adopting video conferencing due to the rise in remote work and client presentations.
Partners: Cisco/Microsoft/Poly
Today’s workplace communications requirements are fast-changing and different than before.
In the rise of the “bring your own device” culture (smartphones, tablets, notebooks…), Unified communications and collaboration became an essential need for all organizations to enable work efficiency. Enterprises can choose to either embrace it or chase it.
Unified communications solutions include: - Call Management & Control
Partners: Cisco/Microsoft
Getting a jump on the next generation contact center.
A contact center is a business division within an organization that manages customer interactions. Contact centers use various types of advanced technology to help resolve customer issues quickly, to track customer engagements, and to capture interaction and performance data.
WHY CHOOSING OUR CONTACT CENTER
Portfolio from a trusted brand Unified open platform Flexible cloud migration Intelligent journeys.
Partners: Cisco
Workforce management is a set of procedures that a firm does to maximize the productivity of its personnel.
Workforce management effectively estimates work needs and develops and controls personnel schedules to ensure that a given task is completed every day and hour.
WORKFORCE MANAGEMENT
Permits contact center managers to create timetables for numerous locations, track key performance indicators, and monitor schedule adherence in real time.
QUALITY MANAGEMENT
It is a recording, compliance, and assessment system for optimizing agent performance and resolving disputes designed specifically for virtual contact centers.
Partners: Cisco
A bot and an agent collaborate on each consumer chat.
Conference each customer chat with a bot and an agent. The bot will suggest answers to the agent who is chatting with multiple clients as the bot offloads his workload. The bot responds automatically after a timeout, which depends on its NLU confidence score Do a traditional handoff from a Bot to a contact center agent.
Partners: Cisco
‘Renting’ IaaS from a cloud provider alleviates challenges.
Building your own infrastructure is not always a cost effective approach. It requires upfront investments, human resources with advanced knowledge and skills to operate and manage, recurrent maintenance and operating cost as it takes time to prepare and start the infrastructure.
What we offer can support hybrid environment combining on-premises infrastructure with cloud services, and you can have the possibility to be billed on utilization which allows businesses to use cloud IaaS for short periods without pre-investments.
ADDED-VALUE
Ready to start infrastructure that requires minimal configuration, with a continuous improvement of the infrastructure.
COST EFFECTIVE
No upfront costs, only recurrent smaller charges. Possibility to be billed on utilization, allowing you to use cloud IaaS for short periods without pre-investments.
SUPPORT & MAINTENANCE
Maintenance and support transparently handled by the cloud provider. Support for hybrid environment combining on-premises infrastructure with cloud services.
Partners: Aws/Microsoft
Get into the world of Cloud Computing.
Infrastructure as a service (IaaS), with the right fit for your high-performance workloads.
VIRTUAL MACHINES
We make it simple, flexible and super-fast, yet cost-effective. You have the possibility to choose between Windows and Red Hat Enterprise Linux, for your virtual machines, as operating systems in managed mode, where the base software can be installed according to the requirements of each application.
In addition, we offer a scalable system, technical support, operation and infrastructure maintenance, and proactive monitoring.
HOSTED PRIVATE CLOUD
If you are looking for confidentiality, privacy and secrecy, our private cloud solutions are designed to provide you with a fully managed single-tenant, dedicated environment, in terms of servers, storage and networking. Our private cloud solutions give you the agility, scalability and efficiency of a public cloud, with the privacy you require.
WHAT IS IaaS?
Your enterprise gets access to our computer resources, on the Cloud. Your virtual environment includes servers, storage, networking, and more.
WHAT IaaS INCLUDES?
We offer you computing power, storage options, database and advanced networking that integrate with your environment, and enable you to run any workload at any time. We either provide virtual machines, or hosted private cloud services.
Partners: Aws/Microsoft/Nutanix
The right and responsive support for your IT infrastructure.
Your IT Infrastructure is critical to your business, which relies on its availability, all the time. We are here to provide you with the right IT support, to make sure your infrastructure keeps on running smoothly, to resolve your IT problems, keep your IT platform updated, and get your business back on track, in case of system failure. We have been providing IT services to our clients for more than 35 years, witnessing the different phases of the IT industry evolution.
Our responsive and efficient IT support and break/fix services follow any number of possible paths to ensure a prompt and complete resolution. Our certified team of IT professionals, trained by world leading IT suppliers, has the know-how and the right competencies in the different components of your IT architecture, hardware and software, to address your technical issues and to support your end-users, in coordination with your IT support team.
Our team expertise covers the wide spectrum of IT solutions, inside and outside the Data Center.
Servers, storage, virtualization, IT security, business continuity, networking, communications, client computing, and office and collaboration solutions.
We adhere to detailed escalation and resolution processes to ensure responsive action and prompt remediation. We work with your institution to deliver the services that best address your needs — before they become issues. Our flexible approach ensures our capability to meet your needs.
Are you considering outsourcing your organization's IT support?
Transform Your IT Journey with Expert Infrastructure Services.
Today businesses need to move to more agile IT, and to speed-up their transformation journey, by planning and adopting new technologies. We help you move forward.
We have the right technical expertise, and we are certified to implement the full range of advanced IT infrastructure solutions from world technology leaders. For more than 30 years, we’ve helped our customers make the most of their IT investments.
Whether you need to implement a full data center solution, a complex unified communications or virtualization solution, bulk-up your data storage and protection, or just refresh hardware, and renew application licenses, we can help you do it efficiently and cost-effectively, following our partners’ standards and best practices.
Our team of experts has proven its ability to configure, deliver and implement all the components of your IT infrastructure, ensuring security, availability, and smooth integration between all elements.
Our mission is to help you create an infrastructure that delivers everything you need, with a client-first approach that ensures business value. Our services cover initial consultation, full implementation and on-going support: From a small office upgrade to medium and large Data Centers.
How to effectively manage your services.
Outsourcing responsibility for maintaining and predicting the demand for a variety of processes and tasks in order to optimize operations and minimize costs.
Cutting-Edge Technology for Your Data and Applications.
When disaster strikes, your data must be accessible from an off-site location and for an unknown length of time. Staff may be limited, and time will be of essence, so you need to know you are protected. And every minute your system is down, the financial implications grow. We have the technologies and expertise to design and offer the solution to decrease the time it takes to make your business up and running again (downtime in seconds) and minimize data loss to zero.
OUR DISASTER RECOVERY SOLUTIONS INCLUDE, BUT ARE NOT LIMITED TO Multi-site active-active configuration Synchronous/asynchronous replication Automated failover/failback to/from DR.
Partners: Dell Technologies/ Microsoft/Veeam/Veritas/Vmware
Identity governance - A business friendly interface built on a common control model.
The interface solution helps any organization run effective access certification campaigns and implement identity governance controls to meet compliance mandates while proactively mitigating risk. Identity governance centralizes user identity management and access control across the different systems within the infrastructure.
Centralize the user identity management to develop a consistent and overall view inside & outside your organization.
Identity Management delivers efficient, consistent, and secure access to corporate assets within and beyond the firewall. It collects and curates identity governance data so you know who has access, why it was granted, and whether it is still needed. With features such as attribute-level authority and continuous reconciliation, you have a single source of truth for identity and access.
Information Governance on the other hand implements policies, processes and controls around information at the enterprise level, to meet your organization’s various requirements in terms of regulatory and legal compliance, security policies, operational processes, risk control…
IDENTITY GOVERNANCE
Accelerates and reduces risk of inappropriate access, providing analytics for users in technical and business roles while satisfying auditors by ensuring only authorized users have access to the resources.
IDENTITY MANAGEMENT
Built on a common governance model that spans all of your business processes relating to identity, access, and certification while implementing the policies to comply with regulations and operational processes.
Partners: Beyond Identity/F5/Fortinet/One Identity
Get your security under your control!
Making sure your network is totally under your control is a very important step towards securing your infrastructure. From Gateway security to Network Access Control (NAC) to datacenter protection, network security covers multiple layers through different technologies.
Partners: Cisco/Dell Technologies/F5/Fortinet/Infoblox/Juniper Networks
Get your security under your control!
Bring people together, regardless of where they are or what technology they are using.
Businesses can benefit from video collaboration in a variety of ways. this technology is cost-effective and adaptable, whether it’s for engaging remote workers, coordinating across departments and locations, interviewing job seekers, or managing suppliers.
EXPAND COLLABORATION EFFORTS
Use video conferencing to meet face-to-face over distance, helping to build trust and speed decision making.
REDUCE TRAVEL COSTS
Work from anywhere, interact with peers around the world, and attend online training sessions over video.
SIMPLIFY MOBILITY
Most smartphones, tablets, and laptops make it easy to video conference with people anytime, anywhere.
Partners: Cisco
Increase agility and flexibility with the right server for your business.
From the smallest SMB site to the largest enterprise data center, we can provide the server that is JUST RIGHT to help you increase agility and flexibility, reduce costs, grow revenue and profits, manage risk, and improve your customers’ and employees’ experiences.
A new compute approach that accelerates IT service delivery to fuel your business growth.
Partners: Cisco/Dell Technologies
Partners: Dell Technologies
Have your dedicated Private Cloud, to guarantee data security and privacy.
Private Cloud offers hosted IT services, provisioned over private IT infrastructure, for the dedicated use of a single organization. It lies internally, behind the company’s firewall, providing the benefits of a Cloud infrastructure while minimizing the security concerns some organizations have about Cloud, and allowing for direct control over the data.
A Private Cloud provides:
Partners: Dell Technologies/Vmware
The right strategies to safeguard your enterprise data.
Businesses are facing new demands from end-users for 24/7 access to data and no patience for downtime. Data is a very important asset for enterprises, it needs to be safeguarded and recovered from the cloud, eliminating the need of costly hardware infrastructure for setting up a Disaster Recovery (DR) site.
Data Protection solutions ensure minimal downtime of business in case of data loss:
Partners: Dell Technologies/Veeam/Veritas
Partners: Broadcom/Microsoft/Vmware
Storage Virtualization for a simplified storage management.
Managing multiple storage devices can be difficult and time-consuming, IT managers turn to storage virtualization technology for data storage management. Storage virtualization can hide the complexity of a storage-area network (SAN) by pooling together multiple storage devices so they look like they’re just one storage device. Reducing the complexity of a SAN can often help IT administrators perform backup tasks more easily.
STORAGE VIRTUALIZATION BENEFITS
Presents multiple components as a single logical pool Adds capacity to any storage solution and then divides resources as needed Redefines new virtual storage pools from existing storage arrays or internal storage Gains more space with thin-provisioning and space reclamation Protects your data by taking a snapshot Moves non-disruptively data to avoid hot spots and bottlenecks.
Partners: Dell Technologies/Microsoft/Vmware
Streamline Costs with Hyperconverged Infrastructure.
With a world heading towards Software Defined Anything to reduce complexity, deployment time, and carbon footprint, the term Hype in IT has gained a new meaning: Hyperconverged.
This new form factor tightly integrates network, compute, storage, and virtualization resources through the use of software instead of traditional hardware-based integrations. This is an evolution from traditional three-tier approaches (Compute, Storage Network, and Storage) to server-network-storage one-tier architecture.
AVOID
Avoid upfront costs by purchasing only what’s needed Today, then grow the performance, capacity, and redundancy with a Scale-up and Scale-out architecture.
REDUCE
Reduce OPEX by managing your compute and storage environment from a single console in a seamless matter, RTO/RPO to near zero with an active/active site architecture, and CAPEX by automatically moving workloads to the most appropriate storage tier, and benefit from every $/GB spent on your data.
INCREASE
Increase agility and reduce the time to market with quick installation and deployment time.
Partners: Dell Technologies
No longer need to worry about availability.
At ITG Holding, we provide Data Availability Lebanon Backup and Recovery Solutions designed to keep your business systems always on and your data fully protected. Whether your infrastructure is on-premise, cloud-based, or hybrid, we help you prevent downtime and ensure uninterrupted access to critical services through robust, scalable availability architecture.
Our solutions are designed to meet the strictest uptime requirements, including six nines availability (99.9999%), meaning less than 32 seconds of downtime per year. Whether your priority is business continuity, data integrity, or high availability architecture, we build infrastructures with 100% uptime in mind.
Backup
Every reliable availability solution starts with a robust backup strategy. We store redundant copies of your data on isolated disks, tapes, or cloud repositories to prevent loss due to failure, deletion, or ransomware. Backup frequency, retention, and storage policies are tailored to your industry’s compliance requirements.
Restore
Restoring access to your critical systems is just as important as protecting them. Our recovery tools offer fast, flexible restoration across file-level, app-level, and full system recovery—minimizing your RTO (Recovery Time Objective). These tools integrate with major platforms like Veeam and Veritas.
Replication
We implement real-time data replication to secondary disaster recovery (DR) sites—onsite, offsite, or in the cloud. If your primary infrastructure goes down, your systems will switch seamlessly to the replica, ensuring uninterrupted operations with zero data loss.
Monitoring
We provide centralized monitoring dashboards and alerting tools to track the health and performance of your backup and replication systems. With our real-time notifications and analytics, your IT teams stay proactive—avoiding risks before they become outages.
BACKUP
Keeping data copies stored on separate disks/tapes.
RESTORE
Quick recovery from data copies in case of data loss/corruption.
REPLICATION
Keeping data copy in a different location known as disaster recovery site to recover from in case of complete loss of main site.
MONITORING
Real time monitoring of the backup infrastructure in addition to reporting and alerts notifications to avoid downtime.
Partners: Dell Technologies/Microsoft/Veeam/ Veritas/Vmware
Enterprise Data Protection: Securing Your Key Asset.
Businesses are facing new demands from end users that include 24/7 access to data and no patience for downtime as loss of information can lead to direct financial losses. Data Protection solutions ensure minimal downtime of business in case of data loss.
Companies are adopting new backup strategies that replicate to and recover from the cloud, eliminating the need of costly hardware infrastructure for setting up a DR site.
BACKUP
Keeping data copies stored on separate disks/tapes.
RESTORE
Quick recovery from data copies in case of data loss/corruption.
REPLICATION
Keeping data copy in a different location known as disaster recovery site to recover from in case of complete loss of main site.
MONITORING
Real time monitoring of the backup infrastructure in addition to reporting and alerts notifications to avoid downtime.
Partners: Dell Technologies/Microsoft/Veeam/ Veritas
The next generation of networking technologies is here.
Software Defined Networking is a better way to utilize your network. Built on the OpenFlow standard it adds a plane of intelligence to your network infrastructure that is separate from the hardware (aka switches and routers) but allows you to control network flows and optimizes them dynamically to your specific needs. In effect, the SDN “Controller” application, redefines how the hardware handles traffic, and gives you better control and security than what was possible before.
Partners: Cisco/Dell Technologies/Juniper Networks/Vmware
Redefining Life with Mobility.
Smartphone, laptops, tablets, and other mobile devices are essential tools for users at work, on the road, at home, when traveling. As a result, having an infrastructure that can support these users is of the utmost importance to ensure productivity and satisfaction, whether employees, customers or visitors. Depending on the use and your strategy, we can offer different solutions fine-tuned for your business.
Partners: Cisco/Fortinet
A good network security system helps business reduce the risk of falling victim of data theft and sabotage.
Making sure your network is totally under your control is a very important step towards securing your infrastructure. LAN or other method, no matter how small or big your business is. While there is no network that is immune to attacks, a stable and efficient network security system is essential to protecting client data.
OUR NETWORK SECURITY SOLUTION OFFERING
Next-Generation Firewalls (NGFW) Intrusion Detection Systems (IDS) Next-Generation IPS (NGIPS) Web Filtering solutions Mail Filtering solutions Network Access Control (NAC) Traffic Shaping Gateway Anti-Virus/Anti-Spyware Unified Threat Management (UTM) are All-in-One devices combining several of the above capabilities in a single appliance (physical or virtual)
Partners: Cisco/Dell Technologies/ F5/Fortinet/Juniper Networks/Valimail
Networks are essential for infrastructure, impacting all connected devices, including business-critical service.
Networks have a strong tendency to expand in both size and complexity, problems such as bottlenecks, configuration errors, failed network devices, incompatibilities, can easily arise and cause severe downtime.
Network Management is based on a set of integrated and automated solutions.
It is designed to efficiently deliver the availability, performance, and agility that your enterprise demands, considerably reducing the risk of error, while at the same time giving you the capability to quickly and efficiently react to arising issues.
Partners: Cisco/Dell Technologies/ Fortinet/Splunk
A reliable future proof network infrastructure open to equipment from different vendors
As networks have a strong tendency to expand in both size and complexity, having the right topology and infrastructure is critical to reducing problems such as bottlenecks, incompatibilities, failures, etc.
This is where networking equipment based on open standards and supporting SDN comes in. It allows to build a reliable future proof network infrastructure open to equipment from different vendors.
Partners: Cisco
Modernize IT Services with a Software Defined Data Center.
In order to keep pace with business demands, organizations know they must modernize the delivery of IT services, using a new standard for the modern data center —SDDC, or the Software-Defined Data Center.
SDDC requires workload or application-driven orchestration and the control of all aspects of the data center, from infrastructure to operations and management, through open and hardware-independent management and virtualization software. We can deliver an entire SDDC solution from day 1, or help you transform to the new style of IT, by building the solution block by block and set the path towards an SDDC.
Partners: Cisco/Dell Technologies/ Juniper Networks/Microsoft
Simplify and improve desktop management with virtualization.
Virtualization is now being used as a desktop computing platform. Client virtualization moves the execution, storage, and management of desktop environments from a distributed environment to a centralized environment where the environments are accessed by end users typically through PCs or thin clients. IT administrators can centrally manage all virtual desktops in the data center environment, thus improving IT support efficiency. In addition, administrators can quickly set up new virtual machines, ensuring virtually zero downtime.
Growth in the use of virtualization
Client virtualization technologies can enable organizations to simplify and improve desktop management capabilities such as software and hardware upgrades, patching, disaster recovery, and operating system migrations.
LOWER IT TCO
Virtual desktops can measurably reduce overall IT operational costs from prolonging hardware replacement cycles (Capex) to reducing desktop maintenance and service time (Opex)
CONTINUITY PLANNING/DISASTER RECOVERY
Virtual machines can be quickly deployed to most PC hardware, which can be factored into organizational business continuity planning, allowing enterprises to return to operation quickly after disasters.
SECURITY AND REGULATORY COMPLIANCE
Virtual machines allow for policies that can remove physical connections (such as USB drives), improving overall enterprise network security.
HARDWARE INDEPENDENCE
Connected virtual desktops can run on most computers and thin clients without concerns about incompatible hardware or device drivers, as long as the client system can be connected to the data center to access the image.
Partners: Microsoft/Vmware
