Unified Communication & Collaboration
Unified communications (UC) involves the process of integrating real-time communication
services such as instant messaging (chat), presence information, telephony
(including IP telephony), video conferencing, call control and speech recognition,
with non-real-time communication services such as unified messaging
(integrated voicemail, e-mail, SMS and fax). UC is not a single solution, but a set
of products that provide a consistent unified user interface and user experience
across multiple devices and media types.